Steps to Becoming a Silver Hound Client
If you have decided you’d like to become a client, the first step is to fill out the New Client Questionnaire Form.
This will give us a little info on your needs to make sure we can accommodate you. We will contact you ASAP to let you know.
Please be aware, that we accept new clients on a limited basis to ensure we can provide the best service to our current clients.
Once we have determined we can accommodate your dog walking or cat sitting needs, we will schedule you free initial consultation.
We will come to your home to meet you and your pet(s). You can show us where all your pets’ supplies are and any other instructions we may need. We will pick up two keys at the meeting as well, so please have them ready.
Before or after our initial consultation, I will invite you to set up your account in our Silver Hound Portal. The portal is where you will put all the info we need to care for your pets, request dog walks or cat sits, cancel or reschedule visits, communicate with us and view your invoices.
We access the portal on our phones at each visit to view pet care and feeding instructions, etc. We send a journal after each visit, letting you know how your pets are doing and what we did during our visit, sometimes with pictures. These journals are sent via email throughout the day.
After you request your visits, I will review them and accept them usually within a few hours. A few days before your visits begin, I will create and send your invoice via email. Once the invoice has been created, it is also viewable in your online account.
Payment is due before pet care begins.
Payments accepted: Cash & PayPal payment (preferred and linked directly on the invoice.)
We will keep your keys secure until the next time you need us.
You are now a current client, so any time you need visits, just go online to request them!